Finding a coach is a big decision for most people as it is an investment in your business, so you need to do your homework.
I will usually tell people whom I have a free session with to look around and find someone who they can relate to (and I hope of course that’s me), but I know the value I can offer, and encourage you to look around. Price shouldn’t always be your sole criteria.
If you are reading this you have found me some how (and I will ask you how when we meet), so use our friend Mr. Google and other online tools.
Check out the coaches online profiles and how active they are, do they constantly sell, or add value as well. Look at Facebook, LinkedIn, Twitter, You Tube, Instagram etc or any other social media platform. Do a Google Image search and see if there are any weird and wonderful photos of them in inappropriate activities or scenes, and simply research to see if they match your values.
It is a game changing move for your business, so do your homework. Like any business, there are good reputable coaches, and those who aren’t.
Successful people seek a coach and the number of people who realise this is growing rapidly.
There is more information around the site on how I do it, but basically the process involves completing an Audit, developing a Plan, then working on the Action of the plan completion.
The initial proposal process and the method I use to get to your end result is highly customisable for each client relationship I develop.
I don’t use a ‘cookie cutter’ approach for everyone- all business needs are different.
I don’t give you a ‘coaching workbook or program’ – for the same reason (but I will give you a blank book to build a process for your own business).
I will identify your specific needs and offer various solutions for you to move forward.
When we actually work together again this is highly customisable, flexible and based around your needs.
– I can meet at your business, your home, a coffee shop, my office, online, offline, face to face, over the phone or anywhere that suits, and this can be changed from week to week.
– If we need to move a session, we can as long as notice is given.
– All sessions are recorded with notes, follow ups and actions and shared with you after the meeting via Google Drive Sharing between us.
– I encourage you to contact me, use me and bounce ideas off me between meetings. Don’t hang on for the next meeting with an issue that is bugging you, when you could just pick up the phone or write an email to get an answer.
Sure, I understand that you are busy!
You have the doors to open, staff to manage, bills to pay and sales to sell, so how could you possibly find the time to get coaching?
That is one of the beauties of coaching, it will help you develop a plan to fix YOUR issues, not mine. If time is an issue for you, then this will come out in the Audit process and we will work quickly to find the time for you to spend time working on your business. This may start small initially and work up to the time needed to become more productive. Even starting with 10-15 minutes to plan is better than zero!
Regardless of this, there is no hiding from the fact that the initial phase of coaching WILL need some time, and again this can be broken into smaller chunks if you are super time poor. Ideally the Audit is best done over 2-3 half day sessions, but if we need to do it in 1 hour blocks then this is possible (but is will delay the actual doing- the fun stuff).
My approach is to work with you, and be flexible so don’t get hung up on time poor excuses.
This should be the first question you ask any coach, consultant or service provider to your business.
“Why should I work with you?” or “What can you do for me?” are good starting points.
Without giving a sales pitch (because that’s not my style), here are a few reasons that should be addressed with any coach.
- Will your needs be addressed? Make sure that the coach can identify the needs you have and offer some possible solutions in their free session. Can they find you have time issues, profit, sales, people, systems, process or other issues straight away?
- Make sure the coach will track and measure goals for you and hold you to account regularly.
- Are they accessible? Can you contact at any time via phone or email, or are you ‘locked out’ between sessions? I offer any contct for my clients during their engagement time and see myself as a resource for them and their business.
Many coaching programs are based on 12 month agreements, and I ‘base’ mine on 12 months as well. BUT, the big difference is I don’t hold you to a 12 month contract if you decide it isn’t for you (not that this happens often!).
There is a minimum of either 3 or 4 months depending on your package of weekly or fortnightly coaching, and the reason for this is the first month or two involves us spending more time together developing your Audit and Plan for us to work on. I invest more time up front with you, and if you stop, you stop- this is my loss not yours. The key aspect of coaching comes from the initial stages of the process, hence more time. The beauty is, your monthly fee is the same throughout the entire program, I take all the risk on this initially.
The other reason for a small ‘lock in’ period is that once the plan is developed, it will take us a little bit of time to start the actual ‘doing’ to get you under way, so you may not see rapid big bet progress in week 1- this is a journey not a race!
To put it bluntly ‘No”.
We live in a world where technology is our friend, and air travel is easy and affordable, so I can work with people anywhere and have examples of doing this.
I have worked with people in Melbourne, Perth and Dubai so far and done this via a combination of face to face and online coaching methods. Some people actually prefer this method and it can be an easier mode to be held accountable.
I can establish customised programs and pricing depending on the particular needs of the coaching relationship regardless of where you live.
ROI, or Return on Investment is important for all aspects of your business. Notice coaching appears under ROI, as it is an ‘investment’, not an expense and as such it needs to be measured.
This can be done in a number of ways.
Firstly, there is a financial benefit that can be reached via coaching.. This is generally measured by how the coaching leads to increased profit for your business. Financial ROI is a key benefit of a coaching and a direct measurement you can apply to coaching. If you spend X and increase profits by 2X you can measure and record.
But this isn’t the only way to measure, and sometimes it is difficult to put a direct $ or % amount against the investment. The reason for this comes back to the reason for getting a coach, it may be for system development, time management etc.
This is where the non financial ROI measures need to be assessed such as an improved work:-life balance, efficiency improvements, culture development etc..
The particular ROI for your investment will be unique to your business, and the goals that you have for your business.
One of the key features of my coaching program is measurement of results along the way along with regular reviews against your plan to ensure that progress is made, and a return on investment is achieved for you.
Values are important for all businesses and same goes for me.
For my business I have the following Values
Integrity – I will do as I say and act with integrity at all times
Confidentiality– All my clients, their data, intellectual property and plans are secure and safe with me.
Honesty– I will tell you as it is. I am a strong believer of ‘truth over harmony’
Value– I offer value in my offering, my service and delivery and will get you the results you desire.
Fun– I like to play as well as work and won’t be all serious. You may need to adjust to my strange sense of humour though!
Generosity– I want to add value and be generous with my time and skills where I can, and also offer ‘giving back’ by completing charity based bike rides to support worthy and meaningful causes such as MS Society, The Kids Cancer Project and Amy Gillet Foundation as well as offering financial support to Red Cross, Salvation Army, World Vision via sponsorship and the World Hunger Program.
This is a question I often get asked (and one I force clients to answer for themselves)!
When I first started, with my franchising and food background I would have assumed a strong connection for food based and franchised based businesses, but this has been far from the case, in fact I have only so far worked breifly with one restaurant, which was sold as a part of the coaching objectives!
My journey has taken me to numerous industries including, but not limited to:
– various trades – electrical, plastering, building, insulation, solar, energy, stud welding, roofing, landscapers
– kids entertainment
– educational training organisations
– IT service providers
– online businesses and advertising
– international franchisees in Dubai
– motorbike dealer
– other coaches
So to define a niche in so far as an industry is not currently possible. I will, and can work with ANY type of business but there are some criteria I look for for the ‘perfect’ client to help.
– a desire to change their business and work on the plan
– not a ‘broken’ business about to close down, and generally these people should have sought coaching earlier and won’t be able to afford coaching, I want my clients to not be struggling each month pay their bill, as experience has shown they tend to drop coaching, and view it as an expense.
– Usually has some staff and not a sole operator (unless a dedicate start up package is utilised)
– someone who is open to new ideas and to be challenged on viewpoints and willing to learn.
– someone who can relate to me and visa versa as a solid working relationship is necessary (even though we won’t always agree).
If these criteria sound like you, I’d love to chat, or if we have a chat and I find that there may be a mismatch, I will tell you. I will be selective with those who I believe I can help, and don’t want the typical ‘two arms, two legs and a mouth’ as a client, I want you if you want to succeed and are prepared to work to do so, you will then get my 100% commitment to help you succeed.
When you hire a coach you should expect results, or else fire them!
Your coach should be accessible, approachable and responsive to your needs, they should do what they say and walk the talk in their behaviours they preach to you, again if not- fire them!
If I am working with you, I will see myself as a part of the team working with you, getting to know your team and finding information, tools and resources to help you achieve the set plan.
Your results are necessary for your plan to be achieved so I will push you to your commitments and deadlines, and this is always with the intent for you to succeed. You should see regular progress against the plan and not be afraid to raise concerns or issues at any time, truth over harmony is a key value I hold dearly so I won’t be offended if some constructive feedback is offered to me, I will certainly give it to you!
That’s easy, you could stop, as it is your money, but I don’t think that will happen if you are committed and serious about changing your business (and do your homework!)
It is quite unlikely that you won’t see any benefit from a business coaching program, as it is structured around driving results against your objectives.
My record of success with clients is a testimony to the benefits that can be achieved from business coaching and I encourage you to talk to any of my clients past or current.
If for any reason, there was a chance that benefits could not be justified by you, this would most likely be identified in the initial discovery session and discussed with you before commencing the coaching program. I have no desire to force a program onto someone who won’t benefit and will in fact tell you if I don’t think it is for you.
Once the coaching has commenced, benefits range from “quick wins” to permanent improvements in the long term sustainability and profitability of your business.
The biggest benefits of business coaching are generally those that are long term (and lasting!) in their nature.
It is possible that part way through the coaching program, after the “quick wins” have been realised, you may feel that a lot of work and effort is going in with little or no return. This is often refered to this as “The Dip”, as the amount of effort that is going in outweighs the returns in the short term – which can lead to some disillusionment.
If and when this occurs (and it probably will), it is important to keep making progress against your plan, and your business coach will be a useful asset and resource to you and your business – to help maintain momentum, focus and drive accountability for continuing to “get things done”.
When you feel like you are in “The Dip”, practice ‘truth over harmony’ and talk to me about it. Most probably I will have identified you are in ‘The Dip”before you do, and we will work on getting you past this natural stage.
If you tell me you don’t ike it, based on non achievement of goals etc we will explore this, and if you are not playing the game, and holding your end to the accountability, then again I probably would have told you, and asked you to seriously consider your intentionality regarding coaching. I cannot make you magically ‘do’ your tasks to improve your business.
Again, this comes down to how you view coaching.
Given most of today’s successful business owners engage a coach, there must be something in it!
Coaching isn’t an expense, but is an investment and it isn’t a cheap, easy, quick fix, so if that defines it as expensive, then maybe it is. Like anything, there is a range of price options. You can buy a $5000 second hand car or a $250,000 sports car (I’m not into cars so couldn’t think of a name!). I am sure the $5000 one won’t perform as good as the high end one. It’s the same for coaching, you can get $100 per hour up to several thousands of dollars per hour some even in the 6 figure range for a years service. Fortunately for you, and not so for me, I can’t justify those types of fees, but I am not low end.
If you want low end, go get it, but I ask you this, “Would you go to the $100 or $1000 heart surgeon?”
It is the same for your business, you get what you pay for. I will deliver and will provide the service, hence it isn’t the cheapest (nor most expensive). I will challenge you to review your prices quite early too I would predict, as long as you remember my mantra of you can be be expensive, but your product or service also has to match the price tag, or you will soon get found out as a dud!
So, if price is your concern, maybe you should be Googling some more, or an option is to consider a casual arrangement vs. a monthly package, but I am still more than happy to meet and discuss your needs with you via a Free Session.
If I can find some options for you, then I will, but I will also tell you that we may not be able to find a fit for your needs based on expectations as well.
Good question, and the most common one.
Coaching should be looked at as an investment, not an expense. You are buying something that will deliver you a return (see Measuring ROI question).
My approach is simple- I want to help you, the business owner improve your business regardless of the stage your business is at.
Whether you are planning a business, just starting, newly started, established or looking to exit, duplicate or franchise, I can find a solution for your needs, goals and budget.
I do this by assessing your needs during the free coaching session, and determining where you are at. More information on how the coaching works, including the free session can be found below.
There are two core options for my coaching:
Weekly Coaching & Fortnightly Coaching
Both of these include the Business Audit process upon commencement, the development of a One Page Plan and priority setting.
We then meet face to face (or other) each week or fortnight, track progress, measure results, and work on completing your goals.
These options include full access to me, via phone or email in between sessions and where I can, I will take on tasks from the list and add my views and thoughts to the tasks. You will also gain access to my network of high quality skilled business people in areas that I don’t have the skill set to help with, and I will refer you to them and you can choose if you wish to engage them.
Typically, these packages are priced at $1500 + GST for the fortnightly and $2500 + GST for the weekly programs. These require a 4 month minimum engagement.
The key benefit of these options is the open access to me and my skill set, so the time I spend on your business is more than just an hour a week or fortnight. Activity will occur behind the scenes on your goals without you knowing!
Hourly Coaching – Casual
For those who aren’t in a position to commit monthly or simply don’t need this level of service (such as a start up, new business etc) I can work with you on a casual basis on $275 + GST per hour or buy in bulk 10 session for $2500 + GST and use them as you wish.
This would suit a business who wants some regular accountability sessions, one off or short term guidance etc. These do not include the full access to me as in the monthly programs, nor is there additional work done by me (unless agreed/ negotiated).
My preferred method is to not be too strict on the above. If there are ways I can customise a package to meet your objectives, location, time etc I will do so.
I can usually establish options that require no local travel and utilise Skype or seminars to save some expense, and can develop customised packages for face to face interstate or international coaching as needed.
Currently there is no industry regulation around calling yourself a coach. This may change in the future and there are moves by the I.C.F (International Coaching Federation) to certify and regulate the industry, as too do several other bodies. I was a member of the I.C.F and attended the London Global Conference in 2012 but have not become certified due to reasons I am happy to explain face to face, but won’t post online.
For my situation, I come with 23 years on business experience in the worlds largest franchise restaurant group – Yum Restaurants International, the parent company of KFC, PH and Taco Bell working within Australia and overseas. In these roles I developed strong coaching and relationship skills across cultures, worked with countries to build and develop brands, new stores, new channels, new products, managed sales and profit centres, ran conferences, training and workshops etc, all which gave a solid background to business process and systems across the world.
When I left the corporate world in 2010 I joined Small Fish Business Coaching as a franchisee and a Master Agent where I not only coaches clients, but also a team of coaches. Small Fish had its own in house training in coaching and the process (which I still use today, and are still an active Small Fish Coach) so all my training is hands on and in house. This does limit some avenues to coach, mainly in government, but these aren’t the areas I am looking to work in, so I am not too concerned just yet.
In addition I am a qualified Primary School teacher, and completed my Masters of Business from University of Wollongong in 2012.
I’ll let you decide if this qualifies me.