What’s the cost of saying “No”?
Posted by Tony Ozanne at Oct
Most businesses are constantly chasing leads and seeking new business, but what happens when it all clicks, and you get bombarded with business and are forced to say “No” or to delay customers using your service or buying your product? … Continue reading
How You Respond (or don’t) Says a Lot About You!
Posted by Tony Ozanne at Oct
There are several things that bug me and one is bad manners, but I am not referring to the rude person in a social setting, but rather the bad manners in the online world. I have interactions as a customer … Continue reading
“Would You Like Fries With That?”
Posted by Tony Ozanne at Feb
These famous words are linked to the iconic McDonald’s as there revolutionary sales tactic which dramatically increased revenue on transactions by double digit percentages overnight, but as an Ex-Yum Restaurants employee (KFC, PH, Taco Bell), I like to say that … Continue reading
Category: ', Advertising, Blogs, Business Coaching, Business Coaching Canberra, Customer Service, Goal Setting, Marketing, Process, Sales and Marketing, Sales process
Post Tagged with Business, Business Coaching Canberra, customer service, How To, marketing, productivity, service, Tony Ozanne A key statistic that you must track in your business.
Posted by Tony Ozanne at Oct
As a business owner, you are always advised, whether it be by you accountant or a coach to track and measure KPI’s for your business. Many of these will be financially based to track sales, costs or profits, … Continue reading
Category: ', Accounting, Advertising, Blogs, Business, Business Coaching, Business Coaching Canberra, Marketing, Online media, Process, Sales and Marketing, Social Media
Post Tagged with Business, Business Coaching Canberra, Coaching, Execution, Goals, Internet, linkedin, management, newspaper, online, Social media, Tony Ozanne Bali Observations Part 2 – Is Wi Fi the missing link?
Posted by Tony Ozanne at Jul
As commonly happens when we travel, we take our gadgets with us, whether it be just a smart phone or tablet, or all of the above and the trusty laptop, I am sure most business owners (and non business owners) … Continue reading
Category: ', Advertising, Blogs, Business, Business Coaching, Business Coaching Canberra, Internet, Management, Marketing, Online media, Process, Productivity, Sales and Marketing, Sales process, Small Fish business coaching, Social Media, Technology, Work life balance
Post Tagged with Business, Business Coaching Canberra, Coaching, customer service, Internet, iPhone, iPod, management, marketing, networking, online, productivity, service, Social media, technology, Tony Ozanne, travel, work-life balance Subscriptions – The hidden cost of business or good value?
Posted by Tony Ozanne at Jun
The understatement of the century would have to be ‘the internet has changed businesses’. You and I know it has and it appears to be here to stay, but that’s probably another discussion for another time and another blog topic. … Continue reading
Category: ', Advertising, Blogs, Business, Business Coaching, Business Coaching Canberra, Internet, Marketing, Process, Productivity, Sales and Marketing, Small Fish business coaching, Social Media, Technology, Work life balance
Post Tagged with Business, Business Coaching Canberra, Coaching, customer service, Goals, How To, Internet, iPhone, iPod, iTunes, management, marketing, online, Organisation, Planning, productivity, Social media, Specific, Subscriptions, technology, Time management, Tony Ozanne, user pays, work-life balance Social Media for small business- an interview with Tim Hyde
Posted by Tony Ozanne at May
In this post I spend some time talking to Tim Hyde from www.the-riotact.com Canberra’s leading online news and opinion site, and true social media site in the context of the social media definition Tim refers to. He defines social media … Continue reading
Category: ', Advertising, Blogs, Business, Business Coaching, Business Coaching Canberra, Leadership, Management, Marketing, News, Online media, Process, Productivity, Sales and Marketing, Small Fish business coaching, Social Media, Technology, Work life balance
Post Tagged with Business, Coaching, Goals, How To, interview Tim Hyde, management, marketing, Media, newspaper, online, productivity, Social media, The Riot ACT, Tony Ozanne Social media becomes ‘social’
Posted by Tony Ozanne at Mar
We all love Social media, whether it is Facebook, Twitter, LinkedIn, YouTube, Blogs, forums etc, and if you are like me, I am sure you are an active user. While social media is great and allows you to connect with … Continue reading
Category: ', Advertising, Blogs, Business, Business Coaching, Business Coaching Canberra, Goal Setting, Leadership, Management, Online media, Productivity, Work life balance
Post Tagged with Business, Business Coaching Canberra, facebook, linkedin, networking, offline, online, twitter 5 things not to do when you have a website!
Posted by Tony Ozanne at Feb
So, you have set up a new sexy website- well done! Surely business will now come pouring in…..if only. We all know that a website is great to have but it doesn’t solve any magic bullet marketing solutions to drive … Continue reading
To go deep or go wide- what’s the best for your business?
Posted by Tony Ozanne at Feb
If you are in business you obviously sell something- either a product or a service. The end game is to make the sale and generate revenue to fund the business and make a profit. No rocket science there! When looking … Continue reading
Category: ', Advertising, Blogs, Business, Business Coaching, Business Coaching Canberra, Leadership, Management, Productivity, Technology, Work life balance
Post Tagged with Apple, Business Coaching Canberra, Depth, Goals, iPhone, iPod, iTunes, management, marketing, Organisation, Planning, productivity, Specific, Target market, Tony Ozanne, Width 