In the continuing journey to see if good or bad service drives business growth from a first-hand experience during my family holiday, I decided to tackle things a little differently today based on a few observations this week. When we are on holidays and venture to a destination which is ‘in season’ and heavily populated
Comments Off on Day 3; Service- Does it really matter or will we pay whatever? 
Day 3- Charge whatever you want pricing- coming tomorrow
Today’s post will come tomorrow due to the fact I can’t get my Telstra Internet dongle to work and I don’t trust writing on my phone based on yesterday, but if this photo works its a sneak peak about my topic! Tony
Comments Off on Day 3- Charge whatever you want pricing- coming tomorrow
How’s Business? It is service or the economy that is the issue? Part 2
Day two of the holiday and quest to see if customer service is to blame for slow business, or whether it is all economic! Like all well planned events, this one didn’t go completely as per schedule as the day progressed. Initial plan today was to head to the Otway Fly Treetops walk, then head
Today’s post- @$@#%¥
I just spent the last 50 minutes writing today’s story on my phone then started checking it and something happened and it pasted the heading and took all my content and I couldn’t go back or undo and I have lost it!!!! I may attempt to re- write it a bit later but I’m a
Comments Off on Today’s post- @$@#%¥
How’s business? Is service up to speed or is it all economic? Part 1
It’s day one of the coastal trip so lets see how things appear in the service industry today for the Ozanne family as we make out way from Eaglehawk to Lorne, then onto Apollo Bay- our base for the next three nights. Things start off badly with the very first fuel stop in Bendigo to
Mobile Blog- down the Hume Hwy
As the Christmas and new year holidays draw to a close for most people now, it is time to start thinking about the year ahead. Luckily I am not quite back to reality yet, with a week or so still to go until back into it. I am currently sitting in the passenger seat as
WiFi @ 35,000 feet….cool or unnecessary expense?
On a recent trip, I flew back to Australia on the A380 with Emirates and it is a pretty cool plane, having had a few trips on them, but that isn’t the point for today… One of the offerings aboard the plane was Wi-Fi connectivity on board. Awesome I thought, and started investigating the on
FAILED BY TECHNOLOGY (OR THE TELCO’s)!
Christmas holidays, the chance to relax, unwind, see family, eat and drink way too much and more often than not travel away to do so. This year we have been in Hawks Nest, NSW for the week of Christmas, with great weather until the last day or so. At least this gives me a
Comments Off on FAILED BY TECHNOLOGY (OR THE TELCO’s)!
Business Success = Execution
I have recently read a great book related to all our daily business lives as it is one of the key challenges that are faced daily. ‘Execution- the discipline of getting things done’ (Bossidy & Charan). This book is highly recommended for all business leaders and for today, I will focus on the first key
Comments Off on Business Success = Execution
What do you do when you’re ‘lost for words’?
One of my professional colleagues from E4Editor– Peter Horton- has a tag line of ‘when you’re lost for words, we’ll help you find them’. Well this week, not even the amazing writing and proofreading skills of Peter could help me, as I have been lost for words literally! I’ve been sick (and a poor sick
