What’s the cost of saying “No”?
Posted by Tony Ozanne in Oct, 2015
Most businesses are constantly chasing leads and seeking new business, but what happens when it all clicks, and you get bombarded with business and are forced to say “No” or to delay customers using your service or buying your product? … Continue reading
Lesson in business from Istanbul
Posted by Tony Ozanne in Apr, 2015
I have spent the last 5 days in Istanbul including Anzac Cove for the attendance of the dawn service at Gallipoli. One thing stands out as a major difference in nearly all businesses, especially in the food and beverage sector … Continue reading
Category: Blogs, Business, Business Coaching Canberra, Customer Service, Internet
Is inaction costing your business success?
Posted by Tony Ozanne in Mar, 2015
“Action is the foundational key to all success” Pablo Picasso As a business owner you should know this, but far too often inaction still becomes a contributing factor to the success or failure of a business. Inaction comes in countless … Continue reading
Category: Blogs, Business, Business Coaching, Customer Service, Management, Planning, Process, Sales process, Time Management, Work life balance
Post Tagged with Business, Business Coaching Canberra, Coaching, Execution, How To, Tony Ozanne, work-life balance How You Respond (or don’t) Says a Lot About You!
Posted by Tony Ozanne in Oct, 2014
There are several things that bug me and one is bad manners, but I am not referring to the rude person in a social setting, but rather the bad manners in the online world. I have interactions as a customer … Continue reading
“Would You Like Fries With That?”
Posted by Tony Ozanne in Feb, 2014
These famous words are linked to the iconic McDonald’s as there revolutionary sales tactic which dramatically increased revenue on transactions by double digit percentages overnight, but as an Ex-Yum Restaurants employee (KFC, PH, Taco Bell), I like to say that … Continue reading
Category: Advertising, Blogs, Business Coaching, Business Coaching Canberra, Customer Service, Goal Setting, Marketing, Process, Sales and Marketing, Sales process
Post Tagged with Business, Business Coaching Canberra, customer service, How To, marketing, productivity, service, Tony Ozanne 5 Ways To Get My Money!
Posted by Tony Ozanne in Jan, 2014
In my last post I shared 5 Reasons Why I Won’t Buy From You, but let’s look at the good stuff and share how to get my money as a customer. It really isn’t that difficult. We all need to … Continue reading
Category: Blogs, Business Coaching, Customer Service, Management, Marketing
5 Reasons Why I Won’t Buy From You
Posted by Tony Ozanne in Jan, 2014
As a customer on a daily basis there are countless interactions with businesses and brands that add to my perception of you and your business. Most of the time these are to a level that simply meets a demand- I … Continue reading
Category: Customer Service, Leadership, Management, Marketing, Sales and Marketing