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Home Archive for category "Customer Service"
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What’s the cost of saying “No”?

Most businesses are constantly chasing leads and seeking new business, but what happens when it all clicks, and you get bombarded with business and are forced to say “No” or to delay customers using your service or buying your product? Worse still, how would your regular customers feel if they were greeted with such as

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Lesson in business from Istanbul

I have spent the last 5 days in Istanbul including Anzac Cove for  the attendance of the dawn service at Gallipoli. One thing stands out as a major difference in nearly all businesses, especially in the food and beverage sector when comparing to like businesses in Australia – Free Wifi. Why is this such a

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Is inaction costing your business success?

“Action is the foundational key to all success” Pablo Picasso As a business owner you should know this, but far too often inaction still becomes a contributing factor to the success or failure of a business. Inaction comes in countless forms in business, whether it be in simply failing to execute, failing to follow through

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How You Respond (or don’t) Says a Lot About You!

There are several things that bug me and one is bad manners, but I am not referring to the rude person in a social setting, but rather the bad manners in the online world. I have interactions as a customer and also as the operator of my own business that very often make me cringe,

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“Would You Like Fries With That?”

These famous words are linked to the iconic McDonald’s as there revolutionary sales tactic which dramatically increased revenue on transactions by double digit percentages overnight, but as an Ex-Yum Restaurants employee (KFC, PH, Taco Bell), I like to say that KFC was just as good and had the same tactic! I’m not here to argue

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5 Ways To Get My Money!

In my last post I shared 5 Reasons Why I Won’t Buy From You, but let’s look at the good stuff and share how to get my money as a customer. It really isn’t that difficult. We all need to buy things, whether products or services so how come some businesses can do it so

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5 Reasons Why I Won’t Buy From You

As  a customer on a daily basis there are countless interactions with businesses and brands that add to my perception of you and your business. Most of the time these are to a level that simply meets a demand- I want something, you have it, I buy it and leave….nothing special or unique, you just

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