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Home Archive for category "Tourism"
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5 years into business and then two “knocks at the door” changed everything!

It only dawned on me a few weeks ago that I have survived the dreaded 5-year mark of my own business. We have all seen and heard the statistics stating that around only 1 or 2 in every 10 businesses survive past the 5 year mark, so congratulations to me! It comes with some irony,

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Get a life…….

We all work hard and in fact probably work harder now than in many years gone past. Given the digital world and the constant ‘need’ or ‘expectation’ to be online and available it is no longer a case of working 9 till 5 at the office. I’m sure everyone reading this is guilty of sitting

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Amy’s Gran Fondo – Part 2 – Execution

The big day has come and gone and I am pleased to say the execution part of the bike ride was a success! Close to 4000 people supported the Amy Gillet Foundation for the 2013 Gran Fondo, a 110 km timed event with the extra 10 km decent into Lorne being un-timed for safety reasons

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Bali business observation 1- Service @ Meads Bar

  Let’s face it, Australia is a pretty cool place, with lots of great bars, restaurants and cafes of which we can go and enjoy ourselves with friends and family. Unfortunately though, in most cases an afternoon out can quickly add up to a substantial sum of money and this behavior cannot be repeated multiple

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Bali here I come- comparisons to Canberra business

This coming Friday I head off to Bali for 5 nights for a quick break and some warm weather. I think I am one of the few Aussies who hasn’t been to Bali, so will be another country to tick off on the long list and looking forward to it. Being the obsessive person, I

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Customer Service and staff treatment- the wrong way!

Our little journey continues, and last night we headed to Lygon St, Carlton for dinner (it was my wife’s choice so Italian was on the cards). We found the normal bombardment of harrassment and friendly banter from the ‘spruikers’ out the front of the strip seeking our patronage, and were tempted into one particular place

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Making good an opportunity- Travelodge Docklands

Over the last week I have been blogging about customer service experiences during a family trip along the Great Ocean Road. I am now back in Melbourne and am staying at the Travelodge Docklands, which is my usual hotel of choice when in Melbourne. I stay here because of the location primarily, but also due

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Day 3; Service- Does it really matter or will we pay whatever?

In the continuing journey to see if good or bad service drives business growth from a first-hand experience during my family holiday, I decided to tackle things a little differently today based on a few observations this week. When we are on holidays and venture to a destination which is ‘in season’ and heavily populated

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Day 3- Charge whatever you want pricing- coming tomorrow

Today’s post will come tomorrow due to the fact I can’t get my Telstra Internet dongle to work and I don’t trust writing on my phone based on yesterday, but if this photo works its a sneak peak about my topic! Tony

 
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How’s Business? It is service or the economy that is the issue? Part 2

Day two of the holiday and quest to see if customer service is to blame for slow business, or whether it is all economic! Like all well planned events, this one didn’t go completely as per schedule as the day progressed. Initial plan today was to head to the Otway Fly Treetops walk, then head

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