5 years into business and then two “knocks at the door” changed everything!
Posted by Tony Ozanne at Nov
It only dawned on me a few weeks ago that I have survived the dreaded 5-year mark of my own business. We have all seen and heard the statistics stating that around only 1 or 2 in every 10 businesses … Continue reading
Category: ', Blogs, Business, Business Coaching, News, Tourism, Work life balance
Get a life…….
Posted by Tony Ozanne at Oct
We all work hard and in fact probably work harder now than in many years gone past. Given the digital world and the constant ‘need’ or ‘expectation’ to be online and available it is no longer a case of working … Continue reading
Category: ', Business, Business Coaching, Business Coaching Canberra, Goal Setting, Management, People Management, Productivity, Tourism, Work life balance
Post Tagged with Business, Business Coaching Canberra, Coaching, How To, management, productivity, Tony Ozanne, travel, work-life balance Amy’s Gran Fondo – Part 2 – Execution
Posted by Tony Ozanne at Sep
The big day has come and gone and I am pleased to say the execution part of the bike ride was a success! Close to 4000 people supported the Amy Gillet Foundation for the 2013 Gran Fondo, a 110 km … Continue reading
Bali business observation 1- Service @ Meads Bar
Posted by Tony Ozanne at Jul
Let’s face it, Australia is a pretty cool place, with lots of great bars, restaurants and cafes of which we can go and enjoy ourselves with friends and family. Unfortunately though, in most cases an afternoon out can quickly … Continue reading
Category: ', Blogs, Business, Business Coaching, Business Coaching Canberra, Leadership, Management, Marketing, Process, Sales and Marketing, Sales process, Small Fish business coaching, Tourism
Post Tagged with Business, Business Coaching Canberra, Catering, Coaching, customer service, Internet, management, Organisation, Planning, productivity, technology, Tony Ozanne, travel Bali here I come- comparisons to Canberra business
Posted by Tony Ozanne at Jul
This coming Friday I head off to Bali for 5 nights for a quick break and some warm weather. I think I am one of the few Aussies who hasn’t been to Bali, so will be another country to tick … Continue reading
Category: ', Blogs, Business, Business Coaching, Business Coaching Canberra, Internet, Management, Marketing, News, Online media, Small Fish business coaching, Tourism, Work life balance
Post Tagged with Bali, Business, Business Coaching Canberra, Coaching, customer service, Events, holiday, Indonesia, Internet, management, service, Tony Ozanne, travel, work-life balance Customer Service and staff treatment- the wrong way!
Posted by Tony Ozanne at Jan
Our little journey continues, and last night we headed to Lygon St, Carlton for dinner (it was my wife’s choice so Italian was on the cards). We found the normal bombardment of harrassment and friendly banter from the ‘spruikers’ out … Continue reading
Making good an opportunity- Travelodge Docklands
Posted by Tony Ozanne at Jan
Over the last week I have been blogging about customer service experiences during a family trip along the Great Ocean Road. I am now back in Melbourne and am staying at the Travelodge Docklands, which is my usual hotel of … Continue reading
Day 3; Service- Does it really matter or will we pay whatever?
Posted by Tony Ozanne at Jan
In the continuing journey to see if good or bad service drives business growth from a first-hand experience during my family holiday, I decided to tackle things a little differently today based on a few observations this week. When we … Continue reading
Day 3- Charge whatever you want pricing- coming tomorrow
Posted by Tony Ozanne at Jan
Today’s post will come tomorrow due to the fact I can’t get my Telstra Internet dongle to work and I don’t trust writing on my phone based on yesterday, but if this photo works its a sneak peak about my … Continue reading
How’s Business? It is service or the economy that is the issue? Part 2
Posted by Tony Ozanne at Jan
Day two of the holiday and quest to see if customer service is to blame for slow business, or whether it is all economic! Like all well planned events, this one didn’t go completely as per schedule as the day … Continue reading
