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How’s business? Is service up to speed or is it all economic? Part 1

It’s day one of the coastal trip so lets see how things appear in the service industry today for the Ozanne family as we make out way from Eaglehawk to Lorne, then onto Apollo Bay- our base for the next three nights. Things start off badly with the very first fuel stop in Bendigo to

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Mobile Blog- down the Hume Hwy

As the Christmas and new year holidays draw to a close for most people now, it is time to start thinking about the year ahead. Luckily I am not quite back to reality yet, with a week or so still to go until back into it. I am currently sitting in the passenger seat as

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WiFi @ 35,000 feet….cool or unnecessary expense?

On a recent trip, I flew back to Australia on the A380 with Emirates and it is a pretty cool plane, having had a few trips on them, but that isn’t the point for today… One of the offerings aboard the plane was Wi-Fi connectivity on board. Awesome I thought, and started investigating the on

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FAILED BY TECHNOLOGY (OR THE TELCO’s)!

                Christmas holidays, the chance to relax, unwind, see family, eat and drink way too much and more often than not travel away to do so. This year we have been in Hawks Nest, NSW for the week of Christmas, with great weather until the last day or so. At least this gives me a

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ICF London Update Thu 4th Oct- Day 2

As I sit here in the lobby between the last two sessions for the day, it is a great opportunity to reflect on what has been the first full day for ICF Global 2012 here in London. So here is part one of my update with the balance to be written and added to. Opening

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ICF Global Conference- Day 1

Wednesday the 4th saw the first official day of the ICF event. Although this was the first day there were still the opportunities to engage in the themes of Connect, Learn and Inspire. With London bringing out a Melbourne-esq styled weather day- the sun was out, then rain, then sun, and now as I write it

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Live from London- ICF Global Conference preliminary news

This week has seen me travel on the big bus of the sky the mighty A380 from Canberra to London in anticipation for the ICF Global Conference in Hammersmith starting tomorrow (Wed 3rd Oct). This will be my first such conference with the ICF, so as you do, you always question with some scepticism the

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