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What do you do when you’re ‘lost for words’?

One of my professional colleagues from E4Editor– Peter Horton- has a tag line of ‘when you’re lost for words, we’ll help you find them’. Well this week, not even the amazing writing and proofreading skills of Peter could help me, as I have been lost for words literally! I’ve been sick (and a poor sick male) and have been unable to speak since Tuesday. Not just crackly, but 100% gone- not good.

This caused me ongoing issues in attempting to operate my business in a ‘normal’ manner and resulted in the forced cancellation of client and prospect meetings and appointments. It also saw me attend a networking event, stand up to talk about myself and nothing came out! Not the best networking meeting ever! This now means all my scheduled work for this week needs to be pushed into next week and beyond to catch up, making this week an effective write off. This got me thinking about the solo business owner and how such events impact them and what can they do to prepare for such a crisis?

I would be interested to get your views on these matters:
– can such an event be planned for in a crisis management plan for a solo business owner?
– what are your plans of action if you are struck down by illness?
– is this just a fact of life and business that no action can fix?
– what would you do?
Thankfully, I am now on the road to finding my voice and being me again. It has been a quiet week for me so I will have to be twice as loud next week to catch up perhaps?

Tony Ozanne
Small Fish Business Coaching
0447 610 279

 
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ROI for conferences?

Conferences are a regular offering for both corporate employees and business owners, and come at a large financial outlay to both parties.

My question is how do you measure the value and ROI for such events?

Having just spent the time and considerable money to attend a global conference represented by 56 countries and nearly 1000 attendees in London, how do I measure the personal return on the costs outlayed?

Apart from airfares, accomodation, meals, R&R etc there is the opportunity cost of physically being away from your income earning business and personal time!

Is it a simple case of looking at the value of the content learnt from the conference and determining whether the potential enhancements you make to your business the measure? Do you look at it as a return based on your personal development and growth? Or do you look at a more tangible formula based on ongoing financial gains from the content learnt?

Upon reflection I am not sure how to self justify (of do I even need to?). From a learning space, I certainly gained many levels of growth so does this make it worthwhile? Would I do the same again? Probably YES as I did gain a lot from it, not that I have worked out how to apply yet, so does this undermine my personal ROI thoughts?

I would be interested on people’s thoughts on this matter!

Tony Ozanne

www.smallfish.com.au/tonyozanne

 
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ICF Global Conference- Wrap up

Today was the last day of the conference in London and we started with Camilla Batmanghelidjh from the Kids Company. Camila gave a moving outline of the state of disadvantaged and abused kids within the UK and the scientific study into the neurological changes that are developed from a cycle of abuse and aggression which have just been proven to have a physical impact on these children’s brains. the trauma developed is likened to the returned soldiers who face trauma in battle, and this is in kids as your as 4 or 5 who have come from a background of physical, mental and sexual abuse…scarey and moving stuff. It was related to the general field of coaching by showing love and compassion and caring for those with whom you interact with.

The Kids Company is an amazing organisation who are truly making an impact on these kids and a worthy cause of which ICF made a most welcome donation.

following this i went onto the session on building and using video to increase your global reach.
this too was another well structured and highly interactive session which took use through the steps of developing your key message, identifying the pain and offering a solution, then developing the call to action.

By having many different specifically targeted messages you can speak to your target market via short sharp videos to build your profile.

Overall the last 4 days have offered an amazing eye-opening experience both personally and professionally.

If i reflect back to the initial queries I had on whether the cost, time and distance would offer an effective ROI for me, I would have to honesty say it was worth every cent for the content and professionalism of the conference.

As with all conferences, the key lies now in what happens next! I have a choice to make- either come home and continue with business as usual or use this as an opportunity to see what was relevant and what I can implement within my own practice.

Some key thoughts for me include the following:
– i should seriously consider formalising my coaching qualifications, as I would have to be honest and say maybe some of what I do isn’t coaching, but more telling (which is what a lot of corporates believe coaching is)
– look for opportunities to expand my offering or make it more targeted in areas such as team, embedding into corporate culture etc
– develop the conflict process learnt on day 2 as this is highly relevant in some of what i do
– spend some time to analyse what i want to implement and develop a plan.

Thats it for me from London now. I have also managed to keep my committment of blogging thoughts each day as a forced way to ‘be there’ and pay attention, and to give myself some notes to reflect on.

For those who have read i thank you, but I guess really these notes are for me and my little business, so watch this space!

Thanks ICF and the coaches I met and learnt from over this week.

Oz here i come….Tony

 
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ICF Global Conference thoughts- Day 3

After a great day 2 (the first real day of the conference), I was looking forward to another day full of connecting, learning and inspiration.

The sponsor Erickson, who started off proceedings provided some thought provoking quotes on coaching which had an impact; ‘coaching is like a tide- its coming from everywhere around the world’ and ‘ coaching is the only human development game- and becoming a world game’. These were both true after hearing the stories and examples from around the globe formally and informally yesterday.
Session 1 kicked off with a keynote speaker. Whilst I used all my internal powers to push myself out of my comfort zone and to learn, connect and inspire– unfortunately I simply couldn’t connect– so I am disappointed to say I left this session after 40 minutes due to not gaining the learning or connection I was after. Enough said on that, as clearly others gained plenty of inspiration from following tweets and comments.
Session 2 saw me move from my intended session at the last minute to go into the “opening doors to a global business” session. A good move based on the insights I gained. I attended this out of a curiosity to see if there was any potential for my own business in this arena, and given the recent opportunity to present at an upcoming conference in Dubai in December, so was looking for learnings as to how I can potentially use this to connect with old Middle Eastern contacts as a part of this opportunity.
The session focussed on the themes of the conference with tips in each area.
Connect
– With coaches to see if there are any partnerships with complimentary skillsets. For link-ups, affiliations etc.
-with professional associations to look at ins to their business connections
Learn:
– are the associations vertical or horizontal to determine your style of approach
-Listen to their needs- forget your elevator pitch. What do they want and customise to that need
– learn the culture and organisation fit to support that.
-don’t be afraid to try a pilot program customised to their corporate language
Inspire:
-enhance and develop a program to build on their existing tasks i.e. interviews, people etc.
-be there and build the relationship long term.
From this session, I have been given some great thinking points to go and follow up for potential planning prior to the speaking gig I have and to look at how this can be offered to the organisations I have affiliations with!
Session 3: Conflict and alignment strategies.
Again this was chosen as a direct skill-set to look at being a tool I can use with current coaching clients, as conflict is a common theme that comes up and the management of this process isn’t one I am highly skilled in, so I was truly looking to learn from this.
The theme was focussing on building alignment vs conflict and getting the parties to see the common ground. A great activity based learning method was used in pairs with a string and a scenario to role play non-alignment then move into alignment. Unbeknown to me I was partnered with the CEO of the group facilitating – Faith- so I grilled her for information to help me, and this was awesome and inspiring- so THANKS Faith.
There was a nice connection between Brene’s session yesterday and the power of vulnerability to the exercise and asking those in non-alignment if they are willing to try a strategy without blame towards the other.
Definitely a lot to digest in the coming weeks and see how I can incorporate this into my own coaching!
Session 4: Building an internal coaching culture at Joeys.
Again, this was chosen with the potential to see if this was an area I could move my practice into, and linked with session 2 for global opportunities and larger organisations.
The process of Engage, Enlighten and Excel was well demonstrated with many video examples to demonstrate how the facilitators built this into an organisation.
I got a lot from this session, and again have probably posed more questions than answers.
Looking back on today, I leave with a lot of potential questions for my business and where to take it. There are many opportunities to do a lot of things differently to the current status and to expand product offerings to other diverse areas focussing on my niche and background. I get the impression I will have ample post conference sole searching to do based on the learning’s gained today.
In summary- another inspiring and learning filled day, with a few connections as well.
One day to go!

Tony Ozanne
www.smallfish.com.au/tonyozanne

 
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ICF London Update Thu 4th Oct- Day 2

As I sit here in the lobby between the last two sessions for the day, it is a great opportunity to reflect on what has been the first full day for ICF Global 2012 here in London. So here is part one of my update with the balance to be written and added to.
Opening Session:
Janet Harvey (ICF USA) raised the energy levels from the start, and ticked all the ‘housekeeping’ boxes as the conference finally got underway.
A few meaningful quotes which were shared by Janet that touched me included the fact that ‘coaching is borderless’. This was re-enforced with each attendee of the 56 countries standing up as their country and flag appeared on-screen (must have had the Olympic presentation handed over to the ICF for use!). Coaching also creates change within businesses, individuals or corporations in many ways and ‘has the potential to be the new currency of the world’ according to our introduction.

Katherine Pope (ICF UK) then gave us the traditional English welcome, passed out the scones and tea and advised how ‘chuffed’ she was to have us all here, which was pretty cool. Then it was onto our keynote speaker for the day- Dr Brene Brown- recent author of Daring Greatly.
The theme of this impressive session was ‘vulnerability’ and how it affects people’s growth. We either can learn to choose to be vulnerable then learn and grow from that, or to fight it and think it is a sign of weakness. Vulnerability was discussed and presented as being a myth, and to really accept and be vulnerable is a massive step of courage.

There was so much I took from this session, that to write about it in a small blog post doesn’t do it justice, so instead a few of the key points that stood out to me were:
‘a lot of people or business owners stay small to avoid the criticism and judgement of going too large and failing’- in other words they maintain the status quo to avoid being vulnerable.
‘being vulnerable is a sign of courage, to think otherwise is a myth’

The Myths of Vulnerability
Vulnerability is a Weakness:
Is it weak to be vulnerable to start a business? To care for someone with cancer? To recover from a serious illness, miscarriage etc., to say ‘I love you’ first? All these take courage, so there goes that myth!

I can opt out of being vulnerable:
Many professions believe they can’t be vulnerable such as lawyers, doctors, engineers etc., you need to be aware of your vulnerability and know how you ‘do it’ or else it will be doing you!
Let it all hang out:
Today many people post their lives on Facebook, Twitter etc. believing they are ‘out there’ and being vulnerable, where in fact this is the far from the truth. You may get some nice comments back to cheer you up from those with whom you hardly speak to and may feel good short-term, but to really use this, call a friend and talk about your problem- do it with someone you trust. But the question is do you build trust 1st with someone, or be vulnerable 1st? a bit of the chicken or the egg! Trust is built-in small amounts.

I can go it alone:
Sometimes we feel we don’t need others and can get by in isolation, where in reality isolation is the most dangerous emotional state to be in. We need to share issues to be vulnerable to avoid the risks of isolation.
The final point is that the barriers to vulnerability are shame and guilt. People feel they will suffer these if they open up and become vulnerable. Shame is a focus on self- “I am a mistake” while guilt is more behavioural “I made a mistake”. Shame can have detrimental results as can lead to the isolation and other potentially dangerous scenarios.

These key points as I mentioned earlier, don’t do the session justice, but my learning was the whole eye-opening on the impact of the role of being vulnerable in all honesty I hadn’t given it a lot of thought in professional or personal context, so found this session very enlightening.

Session 2: Team Coaching
It was from here my learning continued with a highly interactive workshop on Coaching teams, so my connect skills took a ramp upwards.
The key learning’s in this session where the identification of what a team coaching environment is vs. individual- you are coaching an independent group of people with a common duty. The group becomes the entity to be coached or what was referred to as a 3rd entity- think for example if you were coaching John, Paul, George and Ringo- it wouldn’t be them individuals, the 3rd entity you work with are the Beatles. Husbands and wives referred to as an ‘amazing couple’ (or an entity) is another example to demonstrate the concept. As a team coach, you need to change the mindset in which you are coaching, it is no longer the individual but the entity.

We moved into our teams of 8 and had 2 group coaches and the balance of the learning came from working through an introduction to a group coaching model from CRR Global. A great bit of connection here with our group consisting of Iceland, Bulgaria, Taiwan, Canada and UK. We worked as a board directors for a financial company in the role play and were coached through the ‘designed partnership alliance’ process which was intriguing to experience, as the dynamics of the team moved from individuals in their own silos, to a cohesive team who changed language, tone and body positioning as the activity progressed. From a session I went to mainly ‘check out’ I left with a high degree of interest in the concepts, so will have to do some more homework while here.

Session 3: ICF Coaching Survey outcomes
Covered off summaries on the ICF global coaching survey from this year, and I won’t bore anyone with data as all can be found on the ICF website., but was informative.
I am now about to run off to my last session today to learn about running a Coaching Boost camp, so looking forward to that!………………………
WOW…back from the Boost Camp planning session with Pauline…mate a new friend in Nelly from Massachusetts, who has become my ‘Planning Partner’ to hold me to account in 30 days for how I will plan a Retreat!
I went into this session with just an interest in what it was all about, but now I have the outline for a retreat and someone to hold me accountable to fit! Great learning there!.
That’s the day over, now time for a well deserved beer!

Tony Ozanne

www.smallfish.com.au/tonyozanne

 
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ICF Global Conference- Day 1

Wednesday the 4th saw the first official day of the ICF event.

Although this was the first day there were still the opportunities to engage in the themes of Connect, Learn and Inspire.

With London bringing out a Melbourne-esq styled weather day- the sun was out, then rain, then sun, and now as I write it is raining again the event kicked off to with a massive array of coaches in attendance.

As a ‘newbie’ I attended the new member’s introductory session which was overflowing from the confines of the room. Information was shared, so an element of Learning was generated as to what to expect and how to find our way around the event.

Next it was onto the welcome event with nearly 1000 coaches from over 55 countries packed into the main arena- an inspiring scene. Although a little hesitant and reluctant to engage, and after scanning the attendee list for fellow Aussies (didn’t see a lot, so my attendance was slightly questioned), but I saw this as a positive that I had made the effort and borne the expense to attend, at others’ loss.

After my initial degree of hesitation, I finally got to meet my first foreign colleagues from Sweden and Belgium, with whom I shared some great discussion over an ale at the front of the stage as the speeches and entertainment commenced. One disappointing bit of observation was the degree of ‘lack of attention’ the room was showing to speakers and sponsors as they spoke- not a good example of how as coaches we should engage and listen to others…maybe it was just day one excitement? I hope so.

On a complete separate personal level I also got to connect with an ex colleague and friend with whom I used to work with in Dubai several years ago after about 4 years of not seeing him. This was outside the conference scope, but was great to see him and catch up with everything.

Tomorrow sees the start to the main event and packed agenda, so I expect the degree of learning and connecting will only become enhanced.

Bring on Day 2.

Tony Ozanne
www.smallfish.com.au/tonyozanne

 
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Live from London- ICF Global Conference preliminary news

This week has seen me travel on the big bus of the sky the mighty A380 from Canberra to London in anticipation for the ICF Global Conference in Hammersmith starting tomorrow (Wed 3rd Oct). This will be my first such conference with the ICF, so as you do, you always question with some scepticism the value of conferences (especially when you are paying vs a corporate attendee) but I have convinced myself that I will get some value from the content I have seen as a part of the agenda.

With this in mind, and to force myself to gain value, I intend on posting some key learning’s around the themes each day to give an update on how the world of coaching is progressing and adding value to individuals, businesses and organisations, but also to give my relationship in learning in comparison to the theme.

The theme for this year’s conference is “Connect, Learn, Inspire” so these will be the central focus points I will address. Each day i will share what it is I have gained or learnt within these themes, starting  from tomorrow in a serious view, but today in relation to my time so far in the UK.

So what have I done since Saturday and my arrival here? This isn’t my first time in London, as I have been here a few times before, so the typical tourist things were out- been there done that and bought the T-Shirt.

I arrived at Heathrow at the ungodly hour of 5.50 a.m some 27 hrs from leaving home), got the tube to Hyde Park, walked towards Marble Arch up Park Lane, then past Mayfair. I thought I was playing Monopoly and had my first piece of Inspiration– maybe I can get a photo of me at each Monopoly Board destination?- that idea didn’t get past the ‘this is a cool idea’ phase. After a frustrating wait for my room, I hung out in Edgeware Road and re-lived my Middle Eastern connection with some new friends at the various Shisha cafes, .My main  ‘Connection” was with a Kuwati Doctor in Edgeware Road, where we spent a few hours talking about the world and solving all its problems cross culturally.

Sunday took me to the “Learn” phase of the journey- off to Oxford on the train to have a cultural experience. I must have timed this well, as the train was over-flowing and every student was just arriving in town with their entire family to prepare for Uni. Oh well, the buildings were amazing and I spent the day wandering around all the campuses and maybe had a couple of local ‘ales’. It was from here that i moved out of town and stayed where I am writing this from- the awesomely named – ‘The White Bear’ in Shipston on Stour in Warwickhshire. www.whitebearshipston.co.uk . This is a cool pub with good old fashioned service, friendly locals and of course cold beer. They do an amazing English breaky and have pretty good coffee too (I have had 3 this morning as i eat my breaky and write). Apart from being a bit anti their current WIFI password, due to recent sporting events (which i won’t tell you- you have to come here and see), this was a great place to stay and definitely has more character than the ‘standard’ hotels. The staircase to level 2 is pretty steep and narrow too. It was from this base that I explored William Shakespeare country yesterday to Warwick, Stratford Upon Avon, Broadway etc and again saw an amazing range of old Tudor style and stone cottages within the villages.

So today, it’s back off to London town to prepare for the next few days of ‘Connecting, Learning and Inspiration”. I will connect with an old friend tomorrow in London whom i worked with in Dubai, and haven’t seen for a few years, so that will be my ‘learning and inspiration’ for sure.

Until my next update for the serious stuff, See ya later from London Town.

Tony Ozanne

www.smallfish.com.au/tonyozanne

 
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Olympic Inspiration!

Today I got my own piece of Olympic inspiration….

For some unknown reason, a mate and I are doing a 120km ride in September in Victoria as a part of the Amy’s Ride- The Gran Fondo from Lorne to Lorne via Apollo Bay, and some scary hills inland. We haven’t done a lot of training, and I am certainly no athlete, but we have started our sporadic campaign again recently.

We went for a 60km ride yesterday, and I have to admit it wasn’t that bad, but i had a niggle in my knee all ride, and again this morning. Easy I thought, I will let it rest (in other words was about to use it as an excuse not to go out today in the wind), but spend time bumming around instead. It was then that I was watching the TV and saw a clip on the Olympics which had a caption “Champions are made by falling over and they get up again”. This made me think…..I can use my sore leg as an excuse, or I can get off my bum, and go for a ride, regardless of distance, It will make me do it….So i did and went for a 30km ride, and the wind was horrendous, and yeah, my leg hurt, but I did it, and feel much better for doing so mentally.

So this got me thinking (which is a worry in itself).

How many times do we do this in business? We get knocked down and then stay there as it is much easier than getting back into it and having another go!

The successful business people that we all read about have had many knock backs- think Richard Branson- or any successful business owner. Business isn’t easy, and wasn’t meant to be, or else everyone would be in it. It is only those who get back up from knockdowns, setbacks or rejections who truly make it in this tough world.

I’m back on the path and won’t let those excuses stop me, in all aspects!

How about you?

Cheers

Tony Ozanne

www.smallfish.com.au/tonyozanne

 
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Business Tips From a Business Coach Book

Business Tips From a Business Coach Book.

 
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Technology and your business- emails

As we all live in the ever changing world of technology, the use of the internet and related media has grown at an amazing rate. Most people have one of the various social media accounts such as Twitter, Facebook, Linkedin etc and use these within their daily business and personal lives. Many say the death of email is already evident?

With this in mind, email, however is still a highly used contact tool for company websites to have with a contact email address listed within the website. This is good right?

The effectiveness and the image that email may portray of you and your business can be a trap that we must all be aware of if not used correctly. If you have an email contact page or link, do you respond to these emails that people (potential clients) send you?

Since joining Small Fish Business Coaching, the number of email interactions personally used have increased from me, in addition to those I contact as a potential customer in my personal life. The worrying trend that is faced from personal experience is that many company’s (both small business and national brands) simply DO NOT respond to emails!

While this may be a personal frustration, the concern is the potential damage this is doing to the businesses who are guilty, espeically the small businesses who seek revenue growth.

Each contact who takes the time to write to you does so with the expectation of a response. They may be the next long term client worth thousands of dollars to you, they may be a great word of mouth referrer based on experience, or they may be a vocal opponent of your business based on the lack of response and the frustration they experience. Think about each contact as a face to face customer and give them the courtesy of a reply to help you grow your business.

With the money and time invested on a website, ensure you have the processes and systems to respond. You never know who that email contact may be and what potential impact they have on your business!

Is it just me, or is this a common theme out there in the community? I would love to hear your thoughts.

Best regards,
Tony Ozanne
Small Fish Business Coaching Canberra
www.smallfish.com.au/tonyozanne

 
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