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Home Posts tagged "service"
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“Would You Like Fries With That?”

These famous words are linked to the iconic McDonald’s as there revolutionary sales tactic which dramatically increased revenue on transactions by double digit percentages overnight, but as an Ex-Yum Restaurants employee (KFC, PH, Taco Bell), I like to say that KFC was just as good and had the same tactic! I’m not here to argue

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When things go wrong….are you prepared?

It is a reality in business that things will eventually go wrong. The events, if serious,  may  seriously impact the day to operations and  viability of the business. More often than not, these events are unplanned, often unnatural and external, and something that you have no control over as the business owner such as major

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Canberra’s new Business BOOST Centre….what is it?

Don Grgic has been in business since a young boy and has successfully operated the iconic Furniture Direct Warehouse in Fyshwick for years. He has recently launched a new business support centre for small to medium businesses and I asked him to give some insights to how it works and what it is….sounds exciting…  

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The mobile office- some options

If you are a small business owner, particularly in the services sector it is most probable that you work from home and don’t have a remote office. While this brings about  challenges of maintaining a productive pattern of work habits, many of us use the option to ‘become mobile’ to get things done. There are

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Bali Observations Part 2 – Is Wi Fi the missing link?

As commonly happens when we travel, we take our gadgets with us, whether it be just a smart phone or tablet, or all of the above and the trusty laptop, I am sure most business owners (and non business owners) are the same. We love to stay connected whether it be to share the holiday

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Bali here I come- comparisons to Canberra business

This coming Friday I head off to Bali for 5 nights for a quick break and some warm weather. I think I am one of the few Aussies who hasn’t been to Bali, so will be another country to tick off on the long list and looking forward to it. Being the obsessive person, I

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Not just a haircut- the ‘Wow’s’ keep coming!

      Today I got a haircut- nothing overly exciting there, but I wanted to share the experience, and the satisfaction I got from my experience. I am an ‘impulse’ haircut client. If I feel the need for one, I will just walk into a place and ask if it can be done NOW-

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Day 3; Service- Does it really matter or will we pay whatever?

In the continuing journey to see if good or bad service drives business growth from a first-hand experience during my family holiday, I decided to tackle things a little differently today based on a few observations this week. When we are on holidays and venture to a destination which is ‘in season’ and heavily populated

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How’s Business? It is service or the economy that is the issue? Part 2

Day two of the holiday and quest to see if customer service is to blame for slow business, or whether it is all economic! Like all well planned events, this one didn’t go completely as per schedule as the day progressed. Initial plan today was to head to the Otway Fly Treetops walk, then head

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Mobile Blog- down the Hume Hwy

As the Christmas and new year holidays draw to a close for most people now, it is time to start thinking about the year ahead. Luckily I am not quite back to reality yet, with a week or so still to go until back into it. I am currently sitting in the passenger seat as

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