“Would You Like Fries With That?”
Posted by Tony Ozanne in Feb, 2014
These famous words are linked to the iconic McDonald’s as there revolutionary sales tactic which dramatically increased revenue on transactions by double digit percentages overnight, but as an Ex-Yum Restaurants employee (KFC, PH, Taco Bell), I like to say that … Continue reading
Category: Advertising, Blogs, Business Coaching, Business Coaching Canberra, Customer Service, Goal Setting, Marketing, Process, Sales and Marketing, Sales process
Post Tagged with Business, Business Coaching Canberra, customer service, How To, marketing, productivity, service, Tony Ozanne When things go wrong….are you prepared?
Posted by Tony Ozanne in Dec, 2013
It is a reality in business that things will eventually go wrong. The events, if serious, may seriously impact the day to operations and viability of the business. More often than not, these events are unplanned, often unnatural and external, … Continue reading
Category: Blogs, Business Coaching, Business Coaching Canberra, Leadership, Management, Planning, Process, Social Media
Post Tagged with Business Continuity, Execution, management, Planning, service, Social media, technology Canberra’s new Business BOOST Centre….what is it?
Posted by Tony Ozanne in Aug, 2013
Don Grgic has been in business since a young boy and has successfully operated the iconic Furniture Direct Warehouse in Fyshwick for years. He has recently launched a new business support centre for small to medium businesses and I asked … Continue reading
Category: Accounting, Administration, Blogs, Boost Centre, Business, Business Coaching, Business Coaching Canberra, Goal Setting, Leadership, Management, News, Process, Productivity, Sales and Marketing, Sales process, Small Fish business coaching, Social Media, Technology, Work life balance
Post Tagged with Accounting, Boost Centre Canberra, Business, Business Coaching Canberra, Coaching, customer service, Don Grgic, Goals, How To, management, marketing, networking, online, Organisation, Planning, productivity, service, Tony Ozanne, work-life balance The mobile office- some options
Posted by Tony Ozanne in Aug, 2013
If you are a small business owner, particularly in the services sector it is most probable that you work from home and don’t have a remote office. While this brings about challenges of maintaining a productive pattern of work habits, … Continue reading
Category: Administration, Blogs, Business, Business Coaching, Business Coaching Canberra, Internet, Management, Marketing, Process, Productivity, Real Estate, Sales and Marketing, Shared office, Small Fish business coaching, Technology, Work life balance
Post Tagged with Brainspace, Brand image, Business, Business Coaching Canberra, Canberra 100, Coaching, customer service, Goals, How To, Internet, Location, management, marketing, Mobile Office, networking, online, Organisation, Planning, Regus, Serve Corp, service, Social media, Tony Ozanne, work-life balance Bali Observations Part 2 – Is Wi Fi the missing link?
Posted by Tony Ozanne in Jul, 2013
As commonly happens when we travel, we take our gadgets with us, whether it be just a smart phone or tablet, or all of the above and the trusty laptop, I am sure most business owners (and non business owners) … Continue reading
Category: Advertising, Blogs, Business, Business Coaching, Business Coaching Canberra, Internet, Management, Marketing, Online media, Process, Productivity, Sales and Marketing, Sales process, Small Fish business coaching, Social Media, Technology, Work life balance
Post Tagged with Business, Business Coaching Canberra, Coaching, customer service, Internet, iPhone, iPod, management, marketing, networking, online, productivity, service, Social media, technology, Tony Ozanne, travel, work-life balance Bali here I come- comparisons to Canberra business
Posted by Tony Ozanne in Jul, 2013
This coming Friday I head off to Bali for 5 nights for a quick break and some warm weather. I think I am one of the few Aussies who hasn’t been to Bali, so will be another country to tick … Continue reading
Category: Blogs, Business, Business Coaching, Business Coaching Canberra, Internet, Management, Marketing, News, Online media, Small Fish business coaching, Tourism, Work life balance
Post Tagged with Bali, Business, Business Coaching Canberra, Coaching, customer service, Events, holiday, Indonesia, Internet, management, service, Tony Ozanne, travel, work-life balance Not just a haircut- the ‘Wow’s’ keep coming!
Posted by Tony Ozanne in May, 2013
Today I got a haircut- nothing overly exciting there, but I wanted to share the experience, and the satisfaction I got from my experience. I am an ‘impulse’ haircut client. If I feel the need for one, … Continue reading
Category: Blogs, Business, Business Coaching, Business Coaching Canberra, Management, Marketing, Process, Sales and Marketing, Small Fish business coaching, Technology
Post Tagged with Antique Salon Bonner, Business, customer service, hairdressing, management, marketing, service, Tony Ozanne, WOW Day 3; Service- Does it really matter or will we pay whatever?
Posted by Tony Ozanne in Jan, 2013
In the continuing journey to see if good or bad service drives business growth from a first-hand experience during my family holiday, I decided to tackle things a little differently today based on a few observations this week. When we … Continue reading
How’s Business? It is service or the economy that is the issue? Part 2
Posted by Tony Ozanne in Jan, 2013
Day two of the holiday and quest to see if customer service is to blame for slow business, or whether it is all economic! Like all well planned events, this one didn’t go completely as per schedule as the day … Continue reading
Mobile Blog- down the Hume Hwy
Posted by Tony Ozanne in Jan, 2013
As the Christmas and new year holidays draw to a close for most people now, it is time to start thinking about the year ahead. Luckily I am not quite back to reality yet, with a week or so still … Continue reading