Tony Ozanne - Tag Archive for "customer service"

How You Respond (or don’t) Says a Lot About You!

Published on October 7, 2014 by Tony Ozanne in Advertising, Blogs, Business, Business Coaching, Business Coaching Canberra, Customer Service, Management, Marketing, Sales and Marketing

There are several things that bug me and one is bad manners, but I am not referring to the rude person in a social setting, but rather the bad manners in the online world. I have interactions as a customer and also as the operator of my own business that very often make me cringe,

“Would You Like Fries With That?”

Published on February 8, 2014 by Tony Ozanne in Advertising, Blogs, Business Coaching, Business Coaching Canberra, Customer Service, Goal Setting, Marketing, Process, Sales and Marketing, Sales process

These famous words are linked to the iconic McDonald’s as there revolutionary sales tactic which dramatically increased revenue on transactions by double digit percentages overnight, but as an Ex-Yum Restaurants employee (KFC, PH, Taco Bell), I like to say that KFC was just as good and had the same tactic! I’m not here to argue

Is Punctuality (and Respect) Dead In Business?

Published on January 22, 2014 by Tony Ozanne in Blogs, Business, Business Coaching, Business Coaching Canberra, Goal Setting, Networking, People Management, Time Management