Home » Business Coaching » Making good an opportunity- Travelodge Docklands

5 Responses so far.

  1. John says:

    Hi Tony,

    As usual I relate what I hear back to my industry – web design and development – and it’s a sad fact that the kind of service you just described is pretty rare here. It’s a bad thing for clients, but I try to look at it as another opportunity to stand out in this ultra-crowded space.

    • tonyozanne says:

      Thanks John,

      If you provide the service and do what it takes to satisfy, then you will defiantely stand out! There are plenty of negative examples compared with the good ones, so always good to share the ones (and name them) when they make a bad situation good.
      As another side point, I met with the manager today and he was the nicest guy possible and completely gets the whole satisfaction thing and has a passion of going above and beyond. His point was that more than often people don’t give them the chance to rectify.

      • John says:

        It’s funny that you mention the manager’s personality – it seems that someone’s personality is a larger driving factor for customer service than their business philosophy. I’ve never met a business owner/manager that’s a jerk but provides great customer service, have you?

        Btw, I moved to my own domain and am posting there now:
        http://somewhatnovice.com

        Have a good weekend!

        • tonyozanne says:

          Definately John, and No I haven’t seen too many business people who provide great service while being the so called ‘jerk’. Thanks for the notice on the new blog domain too.

          Cheers…Tony

  2. dongrgic says:

    This is a perfect example of comparison between today’s social media and the previous version of this.. word of mouth..
    Thanks for sharing Tony.