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Not just a haircut- the ‘Wow’s’ keep coming!Blogs » You are here:  Home »

Not just a haircut- the ‘Wow’s’ keep coming!

Posted by Tony Ozanne in May, 2013

Antique Salon Bonner

 

 

 

Today I got a haircut- nothing overly exciting there, but I wanted to share the experience, and the satisfaction I got from my experience.

I am an ‘impulse’ haircut client. If I feel the need for one, I will just walk into a place and ask if it can be done NOW- I need the instant gratification, and don’t want to wait. I remain loyal to a place, until my needs get let down. While this is probably a bit unfair as sometimes the inability to service me is at no fault of the salon, but I just don’t want to waste time waiting. As a result I have a few places on my list that I will try for the ‘walk in’ and others whom I personally boycott for constant lack of the ability to satisfy my needs.

Today I had cause to be at the newly opened Bonner shops neat home, and after a quick supermarket run, I walked past the ‘Antique Salon’ and poked my head in and asked if I could get a haircut, the answer was ‘yes” so I was in….let me share my experiences.

As a new salon, I was impressed by the simplistic design and open space, but as Jamie advised me, a few more cosmetic decorations are still to come.

I was instantly welcomed and offered a coffee which is always a nice touch that the chains don’t offer, it also came with a couple of choc coated Tiny Teddy’s which of course I ate!

Hair cut was good (I’m an easy cut), and conversation not invasive and not seeking my whole life story, just a friendly chat.

I was offered a wash at the end, which I will always take if asked, as I hate having hair all over me after a cut and usually run home for a shower as a result, so this wouldn’t be needed now. Here is were another ‘wow’ moment occurred. The chair was a comfy one, like a lounge chair and I was about to say ‘cool chair’ when my back massage started from the chair….nice….so as I lay there, I was getting a nice back massage from the chair. The hair wash was then finished off with a great head massage, which I always love and look for places that do this as an add on.

Once all finished, I was then witness to some great examples of customer data capture and repeat business potential. I was asked for my info for their database, which I didn’t mind giving, and filled out the pre-printed form. Then I was handed a $15 off voucher for a repeat visit, and another card for referring a friend with more discounts- all explained in a non intrusive or pushy manner.

 

I thanked Jamie and as I got home (about 10 minutes later) I got an email from them as well, so the follow up process was established and from the look of the email I will get a reminder to get my next haircut.

I felt it was important to share this story, as it was great to have a good experience with some ‘wow’ moments thrown in to make the basic haircut experience an enjoyable and relaxing one. I now have another salon on my list to look at and will definitely be back. It goes to show how easy it is to execute a pleasing experience with some old fashioned service and some cool gadgets as well!

Tony Ozanne

www.tonyozanne.com

 

 

 

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Category:  Blogs, Business, Business Coaching, Business Coaching Canberra, Management, Marketing, Process, Sales and Marketing, Small Fish business coaching, Technology

Post Tagged with Antique Salon Bonner, Business, customer service, hairdressing, management, marketing, service, Tony Ozanne, WOW
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