What’s the cost of saying “No”?
Posted by Tony Ozanne in Oct, 2015
Most businesses are constantly chasing leads and seeking new business, but what happens when it all clicks, and you get bombarded with business and are forced to say “No” or to delay customers using your service or buying your product? … Continue reading
How To Expand Your Business
Posted by Tony Ozanne in Sep, 2015
Too many businesses today have made it to where they are with luck! They may have started without a business plan, had limited or no structured processes and had no goal or direction in how to succeed. A lot of … Continue reading
What’s the ‘real cost’ of networking?
Posted by Tony Ozanne in Aug, 2015
Networking is a critical element to your business and the marketing mix. Done correctly, networking can open up your exposure to an enormous potential of new clients, referral partners and strategic alliances within the industry. Done incorrectly, networking can be … Continue reading
Category: Blogs, Business, Business Coaching, Management, Marketing, Networking
Post Tagged with How To, marketing, networking, Planning, productivity, Time management, Tony Ozanne Starting a business? Do I buy a Franchise or go it alone?
Posted by Tony Ozanne in Apr, 2015
If you’re thinking about starting a business, one of the questions you face is: do you start your own concept or take ‘done for you’ approach and join a franchise?. There’ve been some very successful franchises, from McDonalds through to … Continue reading
Category: Business, Franchising, Management, Marketing
Post Tagged with Business, Business Coaching Canberra, How To, management, marketing, Planning, Tony Ozanne How You Respond (or don’t) Says a Lot About You!
Posted by Tony Ozanne in Oct, 2014
There are several things that bug me and one is bad manners, but I am not referring to the rude person in a social setting, but rather the bad manners in the online world. I have interactions as a customer … Continue reading
“I know how to right good” – Why I Got a Writing Coach
Posted by Tony Ozanne in May, 2014
As a business owner, I know the importance of blogging and developing content to help build my brand and my expertise in my field. Blogging was something I started doing early on and I thought I was doing OK. My … Continue reading
Category: Blogs, Business, Business Coaching Canberra, Marketing, Process
“Would You Like Fries With That?”
Posted by Tony Ozanne in Feb, 2014
These famous words are linked to the iconic McDonald’s as there revolutionary sales tactic which dramatically increased revenue on transactions by double digit percentages overnight, but as an Ex-Yum Restaurants employee (KFC, PH, Taco Bell), I like to say that … Continue reading
Category: Advertising, Blogs, Business Coaching, Business Coaching Canberra, Customer Service, Goal Setting, Marketing, Process, Sales and Marketing, Sales process
Post Tagged with Business, Business Coaching Canberra, customer service, How To, marketing, productivity, service, Tony Ozanne 5 Ways To Get My Money!
Posted by Tony Ozanne in Jan, 2014
In my last post I shared 5 Reasons Why I Won’t Buy From You, but let’s look at the good stuff and share how to get my money as a customer. It really isn’t that difficult. We all need to … Continue reading
Category: Blogs, Business Coaching, Customer Service, Management, Marketing
5 Reasons Why I Won’t Buy From You
Posted by Tony Ozanne in Jan, 2014
As a customer on a daily basis there are countless interactions with businesses and brands that add to my perception of you and your business. Most of the time these are to a level that simply meets a demand- I … Continue reading
Category: Customer Service, Leadership, Management, Marketing, Sales and Marketing
A key statistic that you must track in your business.
Posted by Tony Ozanne in Oct, 2013
As a business owner, you are always advised, whether it be by you accountant or a coach to track and measure KPI’s for your business. Many of these will be financially based to track sales, costs or profits, … Continue reading
Category: Accounting, Advertising, Blogs, Business, Business Coaching, Business Coaching Canberra, Marketing, Online media, Process, Sales and Marketing, Social Media
Post Tagged with Business, Business Coaching Canberra, Coaching, Execution, Goals, Internet, linkedin, management, newspaper, online, Social media, Tony Ozanne