Let’s face it, Australia is a pretty cool place, with lots of great bars, restaurants and cafes of which we can go and enjoy ourselves with friends and family. Unfortunately though, in most cases an afternoon out can quickly add up to a substantial sum of money and this behavior cannot be repeated multiple
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Bali here I come- comparisons to Canberra business
This coming Friday I head off to Bali for 5 nights for a quick break and some warm weather. I think I am one of the few Aussies who hasn’t been to Bali, so will be another country to tick off on the long list and looking forward to it. Being the obsessive person, I
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End of Financial Year Checklist
It is quickly coming to that time of year again….June 30. This is the dreaded time where we have to roll over the books and prepare for taxes and B.A.S statements and generally be ready to ‘start again’. Some business owners find this a highly emotional time for themselves. If you haven’t had a great
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Subscriptions – The hidden cost of business or good value?
The understatement of the century would have to be ‘the internet has changed businesses’. You and I know it has and it appears to be here to stay, but that’s probably another discussion for another time and another blog topic. One thing that has become dominant in the business persons online situation is the dramatic
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Not just a haircut- the ‘Wow’s’ keep coming!
Today I got a haircut- nothing overly exciting there, but I wanted to share the experience, and the satisfaction I got from my experience. I am an ‘impulse’ haircut client. If I feel the need for one, I will just walk into a place and ask if it can be done NOW-
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Outsourcing – is it a dirty word or a business necessity?
I recently attended an informal networking lunch which was pretty cool actually- the Brown Bag Lunch- this is where people bring in something for lunch (the brown bag) and it is all shared by the group, but that is another post for another time! At this lunch, there was some general discussion around the provision
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Do you have a sales process?
If you are in business, you probably sell….it’s a bit of a no brainer I know. But are you set up to optimise your selling properly by having a structured sales process? The surprising thing is, many business owners that I meet as a business coach sell, but without any real process. This is a
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Customer Service and staff treatment- the wrong way!
Our little journey continues, and last night we headed to Lygon St, Carlton for dinner (it was my wife’s choice so Italian was on the cards). We found the normal bombardment of harrassment and friendly banter from the ‘spruikers’ out the front of the strip seeking our patronage, and were tempted into one particular place
Making good an opportunity- Travelodge Docklands
Over the last week I have been blogging about customer service experiences during a family trip along the Great Ocean Road. I am now back in Melbourne and am staying at the Travelodge Docklands, which is my usual hotel of choice when in Melbourne. I stay here because of the location primarily, but also due
